Terms of service
Terms of Service
1. Who we are
clear-hearing.com is operated by Clear Hearing ("Clear Hearing", "we", "us").
By browsing this site or placing an order you agree to these Terms. If you do not agree, please do not use the site.
2. Eligibility
You must be 18 or over to buy from Clear Hearing. Our products are intended for adults. If you create an account, you are responsible for your credentials and for activity under your account.
3. Our products and intended use
Clear Hearing sells consumer products for adults. Our range changes over time; the product page you buy from describes the exact item you are getting, including any trial period or warranty that goes beyond these Terms and our policies.
Nothing on this site is medical, nutritional, legal, financial or other professional advice. Where a product is intended for health, wellbeing, dietary or personal-care use, it is not intended to diagnose, treat, cure or prevent any disease and does not replace professional care. Please read section 5 of our Legal Notice before ordering, and always follow the instructions supplied with the product.
Regulatory rules differ by country. Where the law of your country imposes specific requirements on a product — such as certification, registration, labelling, age limits or professional advice — that law applies and takes precedence over anything stated here.
4. Orders and acceptance
Adding an item to your basket and paying is an offer to buy, not a completed contract. The contract forms only when we send you a dispatch confirmation. Until then we may decline or cancel an order and refund you in full.
Reasons we may decline include: the item is unavailable, a pricing or description error, we cannot deliver to your address, the payment is flagged for fraud, or the order appears to be for resale.
5. Pricing and errors
Prices are shown in the currency selected at checkout and can change at any time, but a change never affects an order we have already accepted.
Promotional prices apply only for the period stated and while stock lasts. If a pricing or description error is discovered after you order, we contact you before shipping: you may confirm at the corrected price or cancel for a full refund. We will not silently charge you a different amount.
6. Payment
Payment is taken when you place the order. We accept the methods shown at checkout. Card details are processed by our payment provider and are never stored on our systems.
The name that appears on your bank or card statement may differ from "Clear Hearing". If you do not recognise a charge, email us before disputing it — see Section 12.
7. Delivery, customs and import charges
Delivery terms and timescales are set out in our Shipping & Delivery Policy, which forms part of these Terms. Delivery estimates are estimates, not guaranteed dates.
Orders shipped internationally may be assessed for import duty, VAT or sales tax, plus a carrier handling fee, payable by the recipient before release. These charges are set by the authorities in your country, are not included in your order total, and are not refundable by us.
8. Returns, refunds and warranty
Your rights to return, be refunded and claim under warranty are set out in our Refund & Return Policy, which forms part of these Terms. It includes our 30-day promise (or the longer trial stated on the product page), how faulty items and any warranty stated on the product page are handled, the rule for sealed, perishable and hygiene-sensitive items, and full respect for any statutory cancellation right the law of your country gives you.
9. Acceptable use
You may not use this site to break the law, to interfere with its operation or security, to scrape or copy it at scale, to resell our content, or to submit false or fraudulent orders. We may suspend access, cancel orders and decline future orders where we reasonably believe this has happened.
10. Liability
We are responsible for loss you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, or for business losses.
Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your statutory rights as a consumer.
Where our liability is not excluded by law, it is limited to the amount you paid for the order concerned.
11. Events outside our control
We are not liable for delay or failure caused by events beyond our reasonable control, including carrier disruption, customs action, extreme weather, strikes, power or network failure. If such an event occurs we will contact you, and you may cancel any order not yet dispatched for a full refund.
12. Complaints and chargebacks
If something is wrong, email help@clear-hearing.com first. We reply within 24 hours, 7 days a week, and resolve virtually every issue directly. A direct refund reaches you far faster than a chargeback, which can take a bank several weeks.
A chargeback filed for an order that was delivered, refused or abandoned will be contested with carrier evidence and order records, and does not remove the obligation to return merchandise that was received.
13. Changes to these Terms
We may update these Terms by posting a revised version on this page with a new date. The version in effect when you place an order governs that order.
14. Your local law and jurisdiction
Wherever you live, you keep the protection of the mandatory consumer laws of your country of residence, and you may bring proceedings in your local courts where the law gives you that right. Nothing in these Terms reduces those rights, and where these Terms are more generous than your local law, the more generous term applies.
15. Contact
Clear Hearing · Email: help@clear-hearing.com — we reply within 24 hours, 7 days a week.