Shipping policy
Shipping & Delivery Policy
1. Where we ship
We ship internationally, and every destination we serve is treated with the same priority. Our checkout shows every country we currently deliver to. If your country does not appear at checkout, we are not able to deliver to it at this time.
2. Free shipping
Standard shipping is free on every order, to every destination we serve, with no minimum purchase. A faster priority option may be offered at checkout for an additional charge, always shown before you pay. There are no shipping fees added after checkout.
3. Processing time
Orders are processed within 1–2 business days of payment confirmation. Orders placed on a weekend or public holiday are processed on the next business day.
You receive a confirmation email with tracking as soon as your order is dispatched.
4. Delivery time
Estimated delivery is 7 to 14 business days after dispatch.
Total time to your door = 1–2 business days processing + 7–14 business days delivery.
These are estimates, not guaranteed dates. Customs inspection, carrier backlog, incorrect addresses, severe weather and peak periods such as Black Friday and Christmas can extend them. We do not guarantee delivery by any specific calendar date, and we do not offer a delivery-date guarantee for gifts or events.
Please read section 5 before ordering. Import charges are set by your own country and are not included in the price you pay us.
5. Customs, import duties and taxes
Your order may be assessed by customs in the destination country. Import duty, VAT or sales tax, plus a carrier handling fee, may be charged before your parcel is released.
These charges are:
- set by the authorities in your country, not by us;
- not included in your order total;
- payable by the recipient, directly to the carrier or customs authority;
- not refundable by us, and not something we can predict or calculate in advance.
Your carrier will contact you if payment is required. If a parcel is refused or abandoned at customs and returned to us, it is handled under Section 10 of our Refund & Return Policy.
We recommend checking your country's import threshold before ordering if this matters to you.
6. Tracking
A tracking number is emailed to you at dispatch. It can take 3–5 business days to show its first scan while the parcel moves through the initial network. A tracking number with no movement in its first days is normal and does not mean the parcel is lost.
If tracking has not updated for 10 consecutive business days, email us and we will open an investigation with the carrier.
7. Split deliveries
An order containing more than one item may arrive in separate parcels, on different days, at no extra cost. Each parcel has its own tracking number. If part of your order has arrived and the rest has not shown up within the estimated window, contact us with your order number.
8. Incorrect or incomplete addresses
We ship to the address exactly as entered at checkout. Please check it carefully, including any apartment or unit number. If you spot an error, email help@clear-hearing.com immediately with your order number — we can usually correct it while the order is still being prepared, but not once it has been dispatched.
Parcels returned to us because of an incorrect, incomplete or unattended address are handled under Section 10 of our Refund & Return Policy.
9. Packages marked as delivered
If tracking shows delivery but you have not received the parcel, please first check with everyone at the address, any parcel locker or safe place, your building reception and your immediate neighbours, and allow 48 hours — some carriers scan a parcel as delivered shortly before the final handoff.
If it still cannot be found, contact us and we will take it up with the carrier.
10. Lost, stolen or damaged in transit
If a carrier confirms that your parcel was lost or destroyed in transit before delivery, we replace the order at no cost to you or refund you in full, at your choice.
If a parcel arrives damaged, photograph the outer packaging and the contents before discarding anything, and contact us within 7 days of delivery.
11. Contact
Clear Hearing · Email: help@clear-hearing.com — we reply within 24 hours, 7 days a week. We do not offer phone support.