Contact information
Contact Information
How to reach us
Email: help@clear-hearing.com
We reply within 24 hours, 7 days a week. We do not offer phone support — email lets us keep a written record of your case, which makes returns, warranty claims and carrier investigations much faster to resolve.
Please always include your order number. It is in your confirmation email and starts with a #. Without it we have to search by name and email, which slows your case down.
Orders, tracking and delivery
Write to us with your order number if you need to:
- check the status of an order or a tracking number;
- correct a delivery address — contact us immediately, before dispatch;
- report a parcel that is late, shows no tracking movement, or is marked delivered but has not arrived;
- report an order that arrived damaged, incomplete or incorrect.
If something arrived damaged or wrong, attach clear photos of the product, the packaging and the shipping label. Please do this within 7 days of delivery.
Returns, refunds and warranty
Every order is covered by our 30-day promise (or the longer trial stated on the product page, if there is one). Faulty items are covered by your statutory rights and by any warranty stated on the product page. The full conditions are in our Refund & Return Policy.
To start a return, email us with your order number and the reason. Please wait for our written authorisation and return address before sending anything back — unannounced returns cannot be tracked to your order and may not be refundable.
Help using your product
If something is not working the way you expected, write to us before returning it. Tell us which product you have, what you did and what happened — most cases are setup or usage questions and we can usually solve them the same day by email.
Product advice
We can help you set up and use any product we sell. We cannot give medical, health, dietary, legal or other professional advice, or tell you whether a product is right for your personal circumstances — please consult a qualified professional for that.
Always follow the instructions supplied with the product. If it causes any adverse reaction, stop using it and seek advice — then write to us and we will help with the order.
Privacy requests
To access, correct, delete or export your personal data, or to opt out of marketing or of the sale or sharing of your information, email us with the subject Privacy request. See our Privacy Policy for the full detail.
Business enquiries
For press, wholesale, affiliate or partnership enquiries, email us with the subject Business enquiry.
Complaints
If we have got something wrong, say so in your email and we will look at it properly. If you are considering a payment dispute, please contact us first — we can almost always resolve it directly, and a direct refund reaches you far faster than a chargeback, which can take a bank several weeks.
Where to send a return
Return addresses depend on your country. When we authorise your return, we email you the correct return address for your location, together with the authorisation. Please do not send anything back before requesting a return and receiving written authorisation from us.